Privacy Policy

1. Who we are

This Privacy Policy explains how Vinit Mobile Limited (“Vinit Mobile”, “we”, “us” or “our”) collects, uses, shares and protects information about you when you use our mobile application (the “App”), our website at vinitmobile.in and our related online services (together, the “Services”).

Vinit Mobile Limited is a mobile retail company registered in India, with its registered office at Plot no. 358, Ground, 1st & 2nd Floor, Gopal Nagar, Bamroli Althan Expressway, Pandesara, Surat-394221, Gujarat, India.

By installing the App or using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.

2. Information we collect

We only collect the information we need to provide the Services. This includes:

• Account information: your name, mobile number, email address and password (stored only in encrypted/hashed form) when you register or sign in.
• Order and delivery information: delivery address, pin code, order history, items purchased, invoices, warranty and EMI details.
• Payment information: payments are processed by our authorised payment partners. We receive the transaction status and reference number; we do not store your full card number, CVV, UPI PIN or net-banking password.
• Communication information: messages, feedback, support requests and call records when you contact our customer support.
• Device and usage information: device model, operating system version, app version, IP address, language, crash logs and how you interact with the App, used to keep it working and secure.
• Location (optional): approximate or precise location, only if you grant the permission, to show nearby stores and check delivery availability. You can turn this off at any time in your device settings.
• Camera and photos (optional): only if you grant the permission and choose to upload an image, for example a product photo for an exchange or service request.
• Notifications (optional): a push notification token, only if you allow notifications, to send order updates and offers.

3. How we use your information

• To provide the Services: create and manage your account, process and deliver orders, handle exchanges, EMI, warranty and after-sales service.
• To communicate with you: send order confirmations, delivery updates, service messages and replies to your queries.
• To improve the App: understand usage, fix crashes and bugs, and improve features and performance.
• For safety and security: detect and prevent fraud, abuse, unauthorised access and other harmful activity.
• For marketing, with your consent: send offers and promotions. You can opt out at any time using the unsubscribe option or by contacting us.
• To meet legal obligations: maintain tax, accounting and invoicing records and respond to lawful requests from authorities.

4. How we share your information

We do not sell your personal information. We share it only as described below, and only to the extent needed:

• Service providers: payment gateways, banks and EMI/finance partners, courier and logistics partners, cloud hosting, SMS/email providers, and analytics and crash-reporting tools (such as Google Firebase), who process data on our behalf and under confidentiality obligations.
• Brands and authorised service centres: where needed to register a warranty or complete a repair or service request.
• Legal and regulatory: where required by law, court order or a government authority, or to protect the rights, property or safety of Vinit Mobile, our customers or others.
• Business transfers: if we are involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

5. Data security

All data sent between the App and our servers is encrypted in transit using HTTPS (TLS). We use access controls, secure hosting and industry-standard safeguards to protect your information from unauthorised access, alteration or loss.

No method of transmission or storage is completely secure, but we work to protect your information and will notify you and the relevant authorities of a data breach where the law requires it.

6. Data retention

We keep your personal information only for as long as your account is active or as needed to provide the Services. When it is no longer needed, we delete or anonymise it.

Some information — such as invoices, transaction and tax records — must be kept for the period required by Indian law (generally up to 8 years), even after your account is deleted.

7. Account and data deletion

You can ask us to delete your account and the personal data associated with it at any time by submitting an account deletion request on our website, or by emailing compliance@vinitmobile.com from your registered email address with the subject “Delete my account”.

We will verify your request and delete your account, profile, saved addresses, preferences and marketing data within 30 days. Information that we are legally required to keep (such as invoices and transaction records) is retained only for the required period and then deleted.

8. Your rights and choices

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Access: request a summary of the personal data we hold about you.
• Correction: correct or update inaccurate or incomplete information, most of which you can edit directly in the App.
• Deletion: request deletion of your account and personal data, as described above.
• Withdraw consent: withdraw consent for optional processing such as marketing, location or notifications at any time.
• Grievance redressal: raise a complaint with our Grievance Officer (details below).

9. Permissions

The App asks for device permissions (such as location, camera or notifications) only when a feature needs them, and explains why at that time. All such permissions are optional; if you deny one, the rest of the App continues to work. You can change permissions at any time in your device settings.

10. Cookies

Our website uses essential cookies to keep it working and may use analytics cookies to understand how it is used. You can block or delete cookies in your browser settings; some parts of the website may not work correctly without them.

11. Children’s privacy

The Services are intended for users aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Third-party links and services

The Services may contain links to third-party websites or services, such as brand or payment partner pages. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page, and for significant changes we will notify you in the App or by email.

14. Contact us and Grievance Officer

If you have any questions about this Privacy Policy, or wish to exercise any of your rights, please contact our Grievance Officer. We will respond within 30 days.